The Artful Canine Shipping and Return Policies

Merchandise Availability and order processing
All of our products, with exception to custom orders, are made by us here in our Florida facility, and are available for immediete shipping.

In-stock orders received by 6PM (EST) are shipped the next business day. Custom orders require an additional 2 -5 business days for processing.
There are occasions when in-stock merchandise displayed on our site may sell out during your shopping experience. When this occurs, we will advise you( within 24 hours) of product availability, estimated ship date and order options.

Shipping & Order Tracking
We offer the following USPS methods of shipping at checkout:

Standard Shipping. At a flat rate $2.99 per order, it arrives within 2 - 5 business days in the continental US. We use this method of shipping for our "Free Shipping Over $40" offer.
International Standard Shipping. Ranges from $4.99 to $13.99, depending on the country being shipped to. It arrives within 7 - 14 days.
Priority Mail. At a flat rate of $6.99, this method delivers within 2 - 3 business days in the continental US. International Priority Mail ranges from $12.99 to $19.99, depending on the country being shipped to. It arrives within 7 days.
Express Mail Shipping (US orders only). A flat rate of $29.99, this is our overnight shipping which arrives the next day.
Order Tracking: All shipping methods are trackable. Once your order has been shipped you will receive an email notification that includes your tracking number and a link to our Order Tracking page.

1-Year Guarantee or We'll Replace it for Free!*
We’ve tested our collar & leash products with puppies, small dogs, and big dogs for everyday use, outdoors and indoors. We also run each new collar design through several washes to ensure that our fabrics hold up to everyday wash and wear. With exception to fabric wear* we expect our collars to last a year. If you find that this does not hold true, we welcome you to return your purchase and we’ll replace your dog’s collar for free!*

* Guarantee does not apply to charms, chewing, or premature wear and tear of fabric finish associated with scratching, biting, or rubbing. Collars that are not washed using recommended care instructions are not eligible for replacement guarantee. Replacement collars will be of the same or comparable style/size as originally purchased.

return policy
We are confident that any of the products you purchase from The Artful Canine will meet you and your canine companion's expectations. However if you do find it necessary to return an item to us, please note the following:

New and unused merchandise, with exception to custom orders, can be exchanged or returned for any reason up to 30 days after receipt. Sorry, shipping costs associated with returns and exchanges are not refundable.
Custom ordered products cannot be exchanged, and are Non-refundable.
Defective merchandise that does not stand up to our 1 year guarantee* may be returned for a replacement or refund.
Orders purchased using our free shipping offer will be charged a $2.99 restocking fee when the entire order is returned.
Please mail all returns with a copy of your packing slip, or your order number and date of purchase to:

The Artful Canine, 2540 Pickard Lane, North Port, FL 34286, Attention: Returns